2014: What Comes Next for the Hotel Industry?

A few predictions on hotel sales, marketing, revenue management, and operations technology

Guest article by Erik Munoz, Executive Director of Strategic Sales & Global Partnerships, SiteMinder

In my day-to-day work, I speak to hundreds of hoteliers across the globe. Every year, as we near the end of December, I am on the receiving end of many questions related to strategy and forward planning. I am most frequently asked about the lessons that hoteliers should have learned in the year prior in order to be more successful, as well as my predictions for the coming year. So to start your property off on the right “foot,” I have provided you with my key takeaways from 2013, and what I predict we will see happen in the hospitality industry in 2014.